UAE apps UAE pass app

uae pass not scanning emirates id solutions

uae pass not scanning emirates id solutions

uae pass not scanning emirates id can be a significant inconvenience, especially when the app is essential for accessing a wide range of government and private sector services. This issue often arises due to factors such as poor lighting, smudges or dirt on the ID or camera lens, and outdated app versions.

uae pass not scanning emirates id

If your UAE Pass app is not scanning your Emirates ID, follow these steps to troubleshoot and resolve the issue:

  • Ensure that the Emirates ID is clean and free from smudges or scratches.
  • Clean your phone’s camera lens to ensure it can capture a clear image.
  • Make sure you are in a well-lit area. Proper lighting can help the camera capture the details of the ID more accurately.
  • Hold your Emirates ID steady and make sure it is within the frame as indicated by the app.
  • Ensure there is no glare or shadow on the ID while scanning.
  • Ensure that you have the latest version of the UAE Pass app installed. Developers often release updates to improve functionality and fix bugs.
  • Sometimes, simply restarting your phone can resolve scanning issues.
  • Verify that your device is compatible with the UAE Pass app. Some older devices might have difficulty with certain app functions.
  • If the scanning feature is not working, look for an option to enter your Emirates ID details manually.
  • Go to your phone’s settings, find the UAE Pass app, and clear its cache. This can resolve various app performance issues.
  • If possible, try using a different smartphone to scan the Emirates ID. This can help determine if the issue is with the app or your device.
    • If none of the above solutions work, contact UAE Pass customer support for further assistance. They may provide specific guidance or be aware of any ongoing issues with the app.

    Read more: Solve uae pass facial recognition not working problems

    uae pass scan error

    To solve uae pass scan error, follow these steps:

    Reinstall the App:

    • Delete the UAE Pass app from your iPhone and reinstall it from the App Store. This can help resolve any corrupted data issues.

    Check Permissions:

    • Ensure that the UAE Pass app has permission to use your camera. Go to Settings > Privacy > Camera and make sure the switch for UAE Pass is turned on.

    Manual Entry:

    • If scanning the ID continues to fail, look for an option within the app to enter your Emirates ID details manually.

    Try a Different Device:

    • If possible, try using a different iPhone or another device to scan your Emirates ID. This can help determine if the issue is with your device specifically.

      Read more: uae pass not working reasons and solutions

      uae pass contact Support

      For assistance or any questions you may have, don’t hesitate to contact the UAE Pass support team at 600 561 111. They’re available to help with any inquiries you might have.

      uae pass not scanning emirates id solutions

      In conclusion, when the UAE Pass app fails to scan an Emirates ID, it can hinder access to essential services and create frustration.

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      download emirates id onlineemirates id download a digital copy

      How to download Emirates ID from UAE Pass?

      Sign in to the UAEICP app via your UAE Pass account.
      Select the Emirates ID option.
      Select your name and view your ID.
      Download your ID card on your device.

      How do I contact UAE PASS?

      You can contact UAE PASS at

      Can I get Emirates ID in one day?

      Yes you can

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